Questions we actually get

From Toronto by Canada Post. Ontario and Quebec are usually 2 to 4 business days, the Prairies and BC 4 to 7, the territories 8 to 12. Free over $95 CAD, $12 flat below that. Full breakdown on the shipping page.

Sometimes. Marc does occasional porch pickups in Leslieville for local orders. It is not a formal service and depends on his week. Email us your postal code and we will tell you if it works.

Right now checkout sends us your order as a request, and we confirm stock and take payment by a secure invoice. On a small shop that beats holding your card details. You will not be charged the moment you hit a button.

Because the seasoning is still building. Carbon steel is not nonstick out of the box. Cook a few fatty things first, avoid delicate eggs for the first week, and it gets slick. If it is still sticking after two weeks, email us, something is off and we will help.

It can, if you leave it wet. Carbon steel trades stainless-steel convenience for a sharper, longer-lasting edge. Dry it right after washing and it is fine. In a humid kitchen, a wipe of oil helps. If that sounds like too much, buy a stainless knife instead and we will not be offended.

Probably not. New linen is thinner and crisper than cotton terry. It softens and thickens after two or three washes. A lot of people almost return it, then keep it. Give it three washes before deciding.

30 days from delivery. Unused items get a full refund with a return label on us. Used items are case by case, and change-of-mind return postage is on you. Defects are always on us.

If it is a real manufacturing defect, yes, with no time limit. A failed rivet, a seam that splits, a blade that chips in normal use. Rust from neglect, drops and dishwasher damage are not covered. Send a photo to [email protected].